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Agent Handbook · Google Inbound Calls

Inbound calls,
clear rules.

Everything you need to run on Thrive's Google inbound program: the plans, how calls are billed, what qualifies for a refund, when the lines are open, and where to train.

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Subscriptions

Pricing tiers

Top up manually at the standard rate, or buy a call package for a lower price per call. You're billed the moment a call connects. To cancel or change a subscription, message support in the LeadTech Discord.

Program rules

Inbound call rules

These apply to every inbound call you take. Calls are reviewed every day.

The first rule
All inbounds are sold through Thrive carriers.

Calls are reviewed on a daily basis. Selling a deal through an external contract leads to a suspension from all LeadTech marketing.

Suspensions for selling outside Thrive

Chargebacks mean a lifetime ban. If you purchase calls, take the calls, and then dispute the charge with your bank, you will be terminated from the inbound portal for life.

Wallet funds are wiped during a suspension. If you're suspended with money in your wallet, all funds are removed from the wallet at the end of the week.

All wallets are wiped every Saturday night and reset to $0. The one exception is the 50-calls-per-week package, whose wallet carries over as long as next week's subscription goes through.

Be live by the time you selected. If you're not marked as live in the LeadTech inbound portal by the start time you picked on the sheet, your portal is disabled for the rest of the day.

LT LeadTech Inbound Portal Google PPC ChatWhatsApp group for Google agents
Returns & credits

Inbound refund policy

Refunds depend on your pricing tier and where the call came from. Google calls can earn refunds for bad calls. Meta and TV calls can't be refunded.

Refunds only apply to agents on a Thrive Companies tier. Agents on LeadTech pricing are not eligible for refunds.

Google calls

Refunds available
✕✕ → ✓ 1 refund

For every 2 bad calls you get per day, 1 refund is added to your account. Approved refunds are credited on Sunday for the following week.

What counts as a bad call
  • An agent called in for customer supportNot a consumer on the line.
  • The call was dead airNo one was on the other line. The agent must be located in the USA for this to apply.

Meta / TV calls

No refunds

There are no refunds on Meta or TV calls. These calls have a buffer so you don't get billed for dead-air calls.

Hours of operation

Hours & schedule

Google and Meta / TV calls run on different schedules. Calls only route to you while that channel is open. All times are Eastern.

Weekly call hours ET

6a12p6p12a

Closed holidays Confirm dates

    Geography

    States we target

    These are the states we target. In the inbound portal, Google calls need all 50 states selected. For Meta and TV calls you pick your own states.

    Targeted Not targeted

    Cost by state

    Total for all states

    Estimated costs. Tap a state on the map or in the list to highlight it.

    Get help

    Support

    LeadTech support runs through Discord. Go there for subscription changes, cancellations and any other help.

    LeadTech Support Discord

    Join the server to reach the LeadTech support team for anything to do with your subscription or account.

    Join the Discord
    • ✕Cancel a subscriptionStop your plan before the next weekly billing
    • ⇄Change your subscriptionUpgrade, downgrade or pause your call volume
    • ?General supportPortal, routing, billing and account questions